Customer Support Specialist
Location:
Remote
Type:
Full-time
Who You Are
You are a clear communicator who enjoys helping others. You stay organized, patient, and detail-focused, even when tasks shift quickly. Customer service, healthcare, or tech experience is a bonus but not necessary. A high school diploma is required.
You value teamwork and a mission-driven environment. You’re reliable, curious, and eager to learn new systems. GenCares.ai offers flexibility, training, and room to grow. Applicants should include a resume and brief cover letter.
Description
GenCares.ai is hiring a Customer Support Specialist to help users, caregivers, and brokers navigate Medicare and our support tools. You’ll provide clear answers, resolve issues, and make complex topics easy to understand. This role is ideal for someone who enjoys helping people and communicating with clarity.
You’ll manage inquiries across email, chat, and phone while keeping records accurate. Professionalism, patience, and strong communication skills are important. This role offers flexibility and opportunities to grow.
What You Will Do
You’ll assist users by answering questions, troubleshooting issues, and guiding them through GenCares.ai tools. You will document interactions, update records, and deliver friendly, simple explanations. Supporting onboarding and tech questions is part of daily tasks. Accuracy and empathy are essential.
You’ll share feedback on recurring issues and help improve processes. Customer service experience is helpful but not required. We offer training and flexible work options. Please submit a resume and short cover letter.
About GenCares.ai
GenCares.ai is a women-broker-owned platform built to simplify marketing and sales with automation, data, and decades of industry expertise. Our team has delivered more than 10K campaigns and built 100+ digital assets that support brokers nationwide. We integrate best-in-class marketing tools to deliver high-value results with efficiency and clarity.
We prioritize innovation, collaboration, and constant improvement. Joining GenCares.ai means working with experienced leaders who embrace new ideas and support your professional growth.
What We Offer
GenCares.ai offers a supportive, mission-driven environment where people genuinely care about helping others. Our culture values empathy, clarity, teamwork, and steady growth, creating a space where you can develop your skills while making a real impact. We provide flexible work options, training, and opportunities to advance as the company expands.
If you’re looking for a team that appreciates your strengths and encourages you to grow, we’d love to hear from you. Apply by submitting your resume and a brief cover letter.